Teams at Ten Lifestyle Group

Develop and execute the UK Travel proposition strategy across flights, hotels, car rental, cruises, tours, and related products. Analyze bookings, conversion, revenue, commissions, member behavior, market trends, and competitor activity to identify growth opportunities. Build business cases, roadmaps, KPIs, and recommendations while collaborating with Partnerships, Operations, Client Services, Marketing, Product, Technology, and Data teams to improve differentiation, commercial performance, and member experience.

Leads customer experience transformation across the UK and Europe by translating member insights, performance data, and journey analysis into strategic priorities and measurable improvements. The role governs CX councils, drives cross-functional accountability, validates changes through testing and UAT, manages root-cause remediation, and identifies opportunities for digital transformation, automation, and responsible AI. It also manages CX governance for a strategic global client account and influences senior stakeholders across product, platform, operations, service, and data teams.

Generate and convert self-sourced business opportunities for Ten’s private membership offering. Build partnerships with private members’ clubs, luxury brands, influencers, wealth managers, family offices, and other referral networks. Manage the full sales cycle from prospecting through closing and first-year renewal, host and attend networking events, maintain CRM records, achieve revenue targets, and develop innovative acquisition channels for HNW and UHNW audiences.