Jobs at Ten Lifestyle Group

Develop and execute the UK Travel proposition strategy across flights, hotels, car rental, cruises, tours, and related products. Analyze bookings, conversion, revenue, commissions, member behavior, market trends, and competitor activity to identify growth opportunities. Build business cases, roadmaps, KPIs, and recommendations while collaborating with Partnerships, Operations, Client Services, Marketing, Product, Technology, and Data teams to improve differentiation, commercial performance, and member experience.

Leads customer experience transformation across the UK and Europe by translating member insights, performance data, and journey analysis into strategic priorities and measurable improvements. The role governs CX councils, drives cross-functional accountability, validates changes through testing and UAT, manages root-cause remediation, and identifies opportunities for digital transformation, automation, and responsible AI. It also manages CX governance for a strategic global client account and influences senior stakeholders across product, platform, operations, service, and data teams.

Generate and convert self-sourced business opportunities for Ten’s private membership offering. Build partnerships with private members’ clubs, luxury brands, influencers, wealth managers, family offices, and other referral networks. Manage the full sales cycle from prospecting through closing and first-year renewal, host and attend networking events, maintain CRM records, achieve revenue targets, and develop innovative acquisition channels for HNW and UHNW audiences.

The Senior Product Manager will lead the strategy and development of the discovery experience for Ten's services, leveraging AI and data analytics for personalization, while mentoring junior team members and collaborating with cross-functional teams.

The role involves joining a tech team, focusing on agile methodologies, collaboration, and contributing to design. Candidates should be adaptable in learning new technologies and have experience solving performance issues and integrating third-party apps.

The Private Membership Manager builds relationships with high-profile members, onboarding them and anticipating their needs in luxury services. Responsibilities include ensuring member satisfaction and delivering tailored solutions across travel, dining, and entertainment.

Lead and grow global live-entertainment partnerships to secure priority access, exclusive member benefits, and ticket inventory. Drive commercial revenue, manage supplier contracts and performance, collaborate with internal teams on marketing and operations, use data to optimise offerings, support client proposals, and improve member satisfaction and NPS.

As a Premium Travel Consultant, you will design customized travel experiences for high-end clients, using your expertise in luxury travel and client service.