Teams at TELESOFT LLC DBA CALERO

Delivers managed market data services using Calero, including customer request processing, market data inventory maintenance, invoice reconciliation, reporting, software update coordination, user acceptance testing, SLA monitoring, process audits, documentation, and help desk ticket resolution. The role involves customer meetings, formal communication, service reviews, process automation, and developing expertise in assigned client market data services.

Own and evolve a data-intensive SaaS management platform by managing the product backlog, translating customer needs into requirements, validating financial data models, and coordinating agile delivery. Configure automation and integration workflows, lead customer workshops and pilots, define KPIs, measure outcomes, and communicate roadmap progress, risks, and trade-offs to stakeholders.