Tapestry - Coach and Kate Spade Offices

Assist customers with product selection and styling while delivering knowledgeable, personalized service. Drive sales through customer engagement, product storytelling, add-on recommendations, and complete-look creation. Process POS transactions, maintain stockroom organization, support operational excellence, and collaborate with the team. Requires flexibility to work nights, weekends, holidays, busy seasons, and high-traffic retail days.

Leads sales-floor performance as a brand ambassador, consistently exceeding sales goals while delivering exceptional customer service. Mentors peers, demonstrates product expertise, supports omni-channel and social selling, creates engaging video and livestream content, and partners with store leadership on events and selling strategies. Supervises opening and closing procedures, relays customer feedback, and promotes an inclusive, high-performing team culture.

Assistant Store Leader partners with the Store Leader to drive store sales, profitability, service, and operational excellence. Responsibilities include leading and coaching associates, recruiting and developing talent, managing sales plans and KPIs, overseeing visual and brand standards, supporting inventory and shipment accuracy, handling opening and closing procedures, managing schedules and payroll budgets, and ensuring compliance with safety and loss prevention policies. The role also supports omni-channel selling, clienteling, live-stream shopping, and community engagement.