Tapestry - Coach and Kate Spade Offices

Front-line brand ambassador delivering personalized luxury retail service and achieving individual and store sales goals. Uses mobile POS, clienteling tools and social platforms to drive sales, supports daily store operations (inventory, visual merchandising, transactions, pickups), sources and follows up with customers, maintains store standards, and participates in training and brand initiatives.

Represent Coach as a brand ambassador while delivering exceptional customer service, achieving personal and store sales goals, supporting omni-channel and virtual selling, acquiring customer data, and maintaining strong productivity. The role requires fashion and marketplace awareness, POS proficiency, social media knowledge, teamwork, professional communication, flexible scheduling, and participation in live-stream shopping and social-selling initiatives.

Support store leadership by supervising sales floor operations, coaching and developing staff, driving personal and team sales/KPIs, ensuring excellent client service and omni-channel selling, managing cash/POS and inventory procedures, and maintaining operational and compliance standards.