Teams at Startek

Provide live chat customer support, troubleshoot wireless internet products and services, engage customers to deliver excellent CX, and represent client brand positively.

Provide live-chat customer support and troubleshoot wireless internet products and services, engaging customers to deliver excellent CX. Handle inquiries across digital channels, escalate issues when needed, and contribute to client satisfaction and retention.

Lead workforce management for contact center operations: forecast demand, create schedules, optimize staffing and performance across channels, manage WFM tools and analytics, and partner with operations to ensure service levels for live chat and wireless product support.