Jobs at Startek

Provide live chat customer support, troubleshoot wireless internet products and services, engage customers to deliver excellent CX, and represent client brand positively.

Provide live-chat customer support and troubleshoot wireless internet products and services, engaging customers to deliver excellent CX. Handle inquiries across digital channels, escalate issues when needed, and contribute to client satisfaction and retention.

Lead workforce management for contact center operations: forecast demand, create schedules, optimize staffing and performance across channels, manage WFM tools and analytics, and partner with operations to ensure service levels for live chat and wireless product support.

Provide live chat customer support and troubleshoot wireless internet products and services. Engage customers, capture CX insights, resolve issues, and deliver excellent service in a tech-enabled, omnichannel contact center environment.

No specific responsibilities or qualifications are listed. Company focuses on customer experience (CX), AI-enabled omnichannel solutions, and digital transformation; role likely involves operations leadership supporting CX delivery and process improvement.

The posting provides a company overview of Startek, its CX and omnichannel digital solutions, and a fraud disclaimer. No specific responsibilities, duties, or tasks for the Specialist - Operations role are listed.

Provide live-chat customer support for clients' customers, troubleshoot wireless internet products and services, engage positively to deliver excellent CX, and help resolve issues efficiently.