Jobs at SquareTrade

The Customer Experience Manager will lead innovation for customer journey design, ensuring transformation and improvement in customer experience and loyalty while partnering cross-functionally for effective delivery.

Lead FP&A analytics and commercial governance to protect profitability, reduce losses, and strengthen controls. Drive end-to-end AI use cases—from concept to production—using Microsoft Fabric and Azure tools to improve forecasting, scenario analysis, margin visibility, and decision support. Partner with FP&A and stakeholders to challenge assumptions, surface risks, and embed AI-driven FP&A workflows across the business.

The Compliance Manager will drive compliance for product oversight, ensuring regulatory adherence through governance frameworks, training, and risk management.

Manage day-to-day supply chain operations for European repair depots, owning vendor relationships and performance, implementing operational improvements, maintaining KPI dashboards, supporting on-site vendor improvement, resolving escalations, and collaborating with cross-functional teams to deliver efficient, customer-focused claims service.

The Senior HR Coordinator oversees HR operations, providing support for employee lifecycle processes, ensuring compliance with legislation, and managing HR systems and projects.

The Manager, CS Learning & Development leads the L&D roadmap for customer service, focusing on training initiatives and competency development for outsourced contact centers.

The Customer Experience Manager leads customer insight frameworks, translates data into actionable insights, and partners across teams to improve customer loyalty and retention.

Lead the delivery of AI-driven analytics solutions within the Partnerships domain using Microsoft Fabric, focusing on execution and change management. Facilitate end-to-end delivery of AI use cases and enhance analytics capabilities across the EU business.