Square Offices

Manage and grow a portfolio of SMB merchants by understanding needs, driving adoption of Square products, cross-selling and upselling, resolving issues, collaborating with Sales/Support/Product teams, and supporting managed accounts and product specialization efforts.

Own retention for a multi-million pound SMB portfolio, deploy retention strategies to reduce churn, resolve escalations, identify growth opportunities, and collaborate cross-functionally to improve product and operational gaps.

Lead EMEA partnerships strategy to drive Square seller acquisition and revenue. Source, negotiate, launch, and scale referral, distribution, technology, and ecosystem partnerships. Manage executive relationships, cross-functional GTM execution, KPI tracking, and build a global partnerships team to deliver measurable growth across the UK, Ireland, France, and Spain.