Teams at S&P Global

Leads change management strategies for Customer Experience initiatives, aligning plans with project timelines and business objectives. Develops communication, training, adoption, and reinforcement activities using the Prosci methodology. Partners with program teams and organizational stakeholders to manage resistance, build engagement, foster alignment, and achieve measurable business outcomes and ROI.

Leads the strategy, growth, and execution of a global conference portfolio spanning energy and commodity sectors. Develops market-relevant agendas, aligns stakeholders, drives audience and sponsorship growth, secures senior speakers, and uses customer and performance insights to guide portfolio decisions. Partners with sales, marketing, operations, and subject matter experts to deliver high-quality events and achieve revenue and margin objectives. The role requires conference production experience, commodity-sector knowledge, strong communication, project management, and up to 10% travel.

Manage strategic enterprise client relationships for S&P Global Market Intelligence’s credit and financial data products. Drive renewals, reduce churn, increase product adoption, identify cross-sell opportunities, gather product feedback, and coordinate with Sales, Account Management, Product, and Support teams. Provide client training and communicate complex financial concepts to senior stakeholders while using customer success tools to improve account visibility and engagement.