Teams at Sovereign Network Group

First point of contact for customers, handling queries about repairs, rent, complaints, anti-social behaviour, rehousing and SNG. Record case details in systems, provide clear professional advice, resolve issues when possible, and collaborate with colleagues across teams to ensure timely responses and excellent customer experience.

Manage a complex housing caseload across Hertfordshire, resolving anti-social behaviour, safeguarding, fraud, tenancy and neighbourhood issues. Build relationships with customers and partner agencies, use IT systems for casework, and carry out regular customer visits to ensure high-quality housing management.

Answer customer enquiries by phone and email, record details in CRM, diagnose and resolve issues or escalate, liaise with colleagues across teams, and ensure professional, empathetic customer service.