Teams at Sovereign Network Group

Provide customer support through phone and other contact centre channels, resolving queries about repairs, rent payments, complaints, anti-social behaviour, rehousing, and related services. Collaborate with colleagues, use IT and CRM systems to research and record information, and maintain a professional, reliable, customer-focused service. The role requires resilience when handling difficult conversations, flexible weekday availability, an initial six-month office period in Hertford, and Christmas availability.

Provides customer support through phone or contact centre interactions, handling repairs, rent payments, complaints, antisocial behaviour reports, rehousing enquiries, and other questions. Collaborates across the business to resolve issues, records and searches information using IT and CRM systems, and delivers professional, resilient service. The role is part-time, initially office-based in Hertford for six months before moving to hybrid work.