Teams at Sona (getsona.com)

Lead and grow the People function, partnering with leaders on performance, driving strategic projects, and ensuring scalable processes for a globally distributed team.

As a Customer Success Manager, you'll manage 20-24 enterprise accounts, driving customer engagement and retention through proactive relationship management, value realization, and handling product feedback. You'll operate with high autonomy, shaping the Customer Success function in a rapidly evolving environment.

Lead the customer success team, manage enterprise accounts, evolve the operating model, and enhance customer experience using AI tools to drive relationship quality.