Teams at Sona (getsona.com)

Own end-to-end onboarding of customers to Sona's payroll platform including discovery, system configuration, parallel runs, training, go-live, and post-launch support. Configure and troubleshoot UK payroll setups (GL, pensions, RTI), collaborate with project and product teams, use AI tools for reconciliation and communications, and identify process improvements.

Owns customer implementation of labour forecasting and scheduling models for hospitality and retail businesses. Derives labour rules from trading data, learns site operations, builds trust with managers, presents ROI to executives, supports operational change, and serves as a labour optimisation expert in sales conversations. The role requires operational experience, analytical judgment, strong executive communication, comfort with ambiguity, and rapid adoption of AI-enabled tools.

Own end-to-end UK payroll processing for a portfolio of standard and mid-complexity clients. Responsibilities include statutory payments, pension auto-enrolment, HMRC filings, year-end processing, payment reconciliation, payroll journals, support-ticket resolution, client communication, and identifying process improvements. The role also supports payroll team members, escalates complex issues, and flags product bugs to Engineering.