Teams at Sona (getsona.com)

Provide frontline technical support via email and live chat, maintain customer configurations, create and update self-serve resources, escalate issues, and relay structured customer feedback to Product to improve the product experience.

As a Customer Success Manager, you'll manage 20-24 enterprise accounts, driving customer engagement and retention through proactive relationship management, value realization, and handling product feedback. You'll operate with high autonomy, shaping the Customer Success function in a rapidly evolving environment.

Own the full sales lifecycle for mid-to-enterprise frontline customers (Social Care, Retail, Hospitality): prospect, manage pipeline, close deals, forecast revenue, build stakeholder relationships, represent Sona at events, and collaborate cross-functionally to influence product and onboarding.