Teams at Soho House & Co

Lead end-to-end data science and machine learning across membership, marketing, digital, operations, food and beverage, and events. Build and productionize churn, recommendation, segmentation, and demand forecasting models; establish MLOps, monitoring, governance, and measurement standards; and partner with stakeholders to prioritize high-value work. Coach analysts, review offshore data science work, and explain complex methods and business impact to senior leaders.

Own the analytical foundation for a multi-site labour optimisation programme. Analyze labour productivity, identify efficiency opportunities, improve reporting, support demand-to-labour modelling, evaluate forecast accuracy, and measure scheduling changes. Partner with Operations, Finance, Data Science, Business Partners, and General Managers to implement improvements while protecting service and member experience. Build practical BI tools using operational, scheduling, attendance, and payroll data.

Leads Soho House’s global Member Support and Member Success functions, setting service strategy, operational standards, retention initiatives, and lifecycle engagement programs. Oversees global teams, outsourced partners, workforce planning, SLAs, escalations, budgets, and commercial outcomes. Drives automation, self-service, process redesign, voice-of-customer programs, and cross-functional collaboration to improve satisfaction, loyalty, lifetime value, and revenue while reducing churn.