Jobs at Soho House & Co

Welcomes spa members and guests, manages reception, phone inquiries, reservations, deliveries, coats, guest lists, and facility information. Resolves guest concerns, maintains a clean and safe reception area, communicates feedback to management, supports a positive atmosphere, and assists with training new hires. Requires front-desk experience, luxury hospitality or private club experience, strong communication and coordination skills, reservation-system proficiency, and calm problem-solving.

Manages daily building and facilities operations, including maintenance, cleaning, security, compliance, and contractor coordination. Leads onsite teams, oversees planned and reactive maintenance, conducts inspections, maintains records, responds to emergencies, and supports sustainability initiatives. The role also coordinates with front-of-house teams to minimize disruption and ensure a safe, functional, high-quality experience for members and visitors.

Leads Soho House’s global Member Support and Member Success functions, setting service strategy, operational standards, retention initiatives, and lifecycle engagement programs. Oversees global teams, outsourced partners, workforce planning, SLAs, escalations, budgets, and commercial outcomes. Drives automation, self-service, process redesign, voice-of-customer programs, and cross-functional collaboration to improve satisfaction, loyalty, lifetime value, and revenue while reducing churn.

Provides welcoming front-of-house service for members and guests at a private members club. Responsibilities include answering high-volume calls, managing reservations and guest lists, maintaining reception and coat-check areas, resolving guest concerns, sharing facility and event information, and supporting member relationships. The role also assists with new-hire training and requires luxury hospitality or private members club experience, strong communication, and proficiency with reservation systems.

Leads recruitment across Soho House properties, restaurants, and shared workspaces. Responsibilities include high-volume sourcing, screening, interviewing, recruitment process management, candidate communications, manager coaching, recruitment events, new-opening hiring strategies, process improvement, and training hiring managers. The role partners with senior recruitment leadership and general managers to address hiring gaps and maintain a positive candidate experience.

Leads consolidated tax reporting for a multinational group, including US and UK GAAP tax provisions, forecasting, cash tax management, effective tax rate reporting, audits, CbCR, Pillar Two, and QDMTT submissions. The role also owns tax reporting process improvements, ERP integration, potential tax software implementation, and stakeholder coordination across the UK, US, auditors, and external providers.

Own and administer Soho House’s UK Dayforce HCM platform across HR, payroll, workforce management, reporting, benefits, and talent modules. Responsibilities include configuration, legislative compliance, data quality, upgrades, UAT, integrations, reporting, change control, stakeholder support, training, and process automation. The role partners with HR, Payroll, Finance, IT, Reward, Compliance, and Troncmaster teams, including preparation for UK tipping legislation and support for broader people systems projects.

Leads a specialist insight and analytics function within Commercial Finance, driving forward-looking trade performance, pricing, cost management, forecasting, and growth initiatives. Partners with Digital and Data Science teams to embed AI, automation, advanced modeling, and self-service analytics. Provides commercial insight across membership, food and beverage, rooms, and wellbeing; supports strategic planning; communicates recommendations to senior leaders; and develops a high-performing analytics team.

Lead security, licensing and safety across London sites, manage investigations, CCTV/alarm contracts, liaise with police and authorities, advise on manned guarding and event security, deliver training, and prepare counter-terror risk assessments to maintain member and staff safety.

Leads strategic and operational performance across a UK portfolio of Soho House properties. Oversees senior leadership teams, hospitality standards, member and guest experience, commercial results, budgets, P&Ls, talent development, succession planning, and continuous improvement. Partners with central functions to resolve complex issues, maintain brand standards, improve profitability, and ensure each House retains its unique identity. Requires regular travel across UK properties outside London.

Chief Development Officer accountable for Soho House & Co.’s global property development portfolio, spanning acquisition, design, construction, budgeting, risk, approvals, and operational handover. The role leads a global development operating model, manages multi-country programs and capital budgets, oversees regional teams, and partners with the Board, executives, developers, contractors, landlords, and regulators. Extensive travel is required, with deep US development expertise essential.

Provides generalist HR support, employee relations guidance, performance and absence management, probation and disciplinary support, compliance audits, engagement initiatives, recruitment assistance, and internal mobility coordination. Partners with managers across sites, manages employee events and exit interviews, maintains Greenhouse vacancies, supports investigations, and escalates complex cases while improving people processes and employee experience.

Lead hotel revenue strategy by developing pricing plans, optimizing inventory and distribution, monitoring market performance, maintaining forecasts, and delivering revenue reporting. The role collaborates with sales, marketing, and operations, leads revenue meetings, interprets competitive indexes such as ARI, MPI, and RGI, and drives innovation and continuous improvement across revenue processes and systems.

Supports membership operations through CRM administration, reporting, dashboards, payment issue resolution, system testing, membership credits, inventory, orders, and stakeholder support. Coordinates with Marketing Cloud, Salesforce, payments, and support teams; owns operational workstreams, resolves process and system issues, maintains training materials, and helps deliver system changes and new site openings.

Lead the UK learning and development strategy, overseeing talent frameworks, succession planning, performance development, leadership programmes, mentorship, apprenticeships, graduate programmes, and management training. Advise senior stakeholders, manage three L&D Managers, align regional initiatives with global people strategy, embed AI and digital learning, and measure programme impact through data, feedback, and business outcomes. Hospitality training and coaching experience is essential.

Leads global membership strategy execution across assigned Houses, translating centralized frameworks into local plans that improve retention, engagement, applications, intakes, and revenue. Manages churn-reduction initiatives, onboarding, acquisition, new-opening hypercare, performance reporting, segmentation, and predictive churn insights. Partners with regional, House, data, marketing, operations, communications, digital, and member-success teams to prioritize actions, resolve risks, test improvements, and share successful practices globally.

Welcomes members and guests, manages high-volume calls and reservations, provides information about club services, maintains reception and coat-check areas, handles guest concerns, supports guest-list operations, communicates feedback to management, and assists with training new hires. The role requires polished communication, discretion, hospitality expertise, reservation-system proficiency, and the ability to remain calm while delivering luxury front-of-house service.

Leads the performance, strategy, growth, and operational standards of Soho House’s public restaurant portfolio across the UK and Europe. Coaches General Managers, drives profitability, talent development, succession planning, guest experience, compliance, new openings, refurbishments, and brand evolution. Partners with senior leadership and central teams on commercial planning, budgeting, marketing, recruitment, finance, and long-term business development while conducting site visits and overseeing multi-market restaurant operations.

Soho House invites interested candidates to submit their CV for future opportunities in various support roles within the Global Support Office.

Support the Group Commercial Finance Director with capital planning, new-site feasibility, property and lease analysis, insurance claims, commercial agreements, and business partnering. Provide financial modelling, reporting, governance, and AI-enabled analytics to inform senior stakeholder decision-making across multi-site, international operations.