Jobs at Soho House & Co

Leads strategic and operational performance across a UK portfolio of Soho House properties. Oversees senior leadership teams, hospitality standards, member and guest experience, commercial results, budgets, P&Ls, talent development, succession planning, and continuous improvement. Partners with central functions to resolve complex issues, maintain brand standards, improve profitability, and ensure each House retains its unique identity. Requires regular travel across UK properties outside London.

Chief Development Officer accountable for Soho House & Co.’s global property development portfolio, spanning acquisition, design, construction, budgeting, risk, approvals, and operational handover. The role leads a global development operating model, manages multi-country programs and capital budgets, oversees regional teams, and partners with the Board, executives, developers, contractors, landlords, and regulators. Extensive travel is required, with deep US development expertise essential.

Provides generalist HR support, employee relations guidance, performance and absence management, probation and disciplinary support, compliance audits, engagement initiatives, recruitment assistance, and internal mobility coordination. Partners with managers across sites, manages employee events and exit interviews, maintains Greenhouse vacancies, supports investigations, and escalates complex cases while improving people processes and employee experience.

Welcomes members and guests, manages high-volume calls and reservations, provides information about facilities and events, handles guest concerns, maintains reception and coat-check areas, supports guest-list operations, and assists with training new hires. The role requires hospitality experience, strong communication, reservation-system proficiency, calm problem-solving, and a professional, guest-first approach.

Lead hotel revenue strategy by developing pricing plans, optimizing inventory and distribution, monitoring market performance, maintaining forecasts, and delivering revenue reporting. The role collaborates with sales, marketing, and operations, leads revenue meetings, interprets competitive indexes such as ARI, MPI, and RGI, and drives innovation and continuous improvement across revenue processes and systems.

Supports membership operations through CRM administration, reporting, dashboards, payment issue resolution, system testing, membership credits, inventory, orders, and stakeholder support. Coordinates with Marketing Cloud, Salesforce, payments, and support teams; owns operational workstreams, resolves process and system issues, maintains training materials, and helps deliver system changes and new site openings.

Lead the UK learning and development strategy, overseeing talent frameworks, succession planning, performance development, leadership programmes, mentorship, apprenticeships, graduate programmes, and management training. Advise senior stakeholders, manage three L&D Managers, align regional initiatives with global people strategy, embed AI and digital learning, and measure programme impact through data, feedback, and business outcomes. Hospitality training and coaching experience is essential.

Leads global membership strategy execution across assigned Houses, translating centralized frameworks into local plans that improve retention, engagement, applications, intakes, and revenue. Manages churn-reduction initiatives, onboarding, acquisition, new-opening hypercare, performance reporting, segmentation, and predictive churn insights. Partners with regional, House, data, marketing, operations, communications, digital, and member-success teams to prioritize actions, resolve risks, test improvements, and share successful practices globally.

Provides welcoming front-of-house service for members and guests at a private members club. Responsibilities include answering high-volume calls, managing reservations and guest lists, handling coats and belongings, resolving guest concerns, maintaining the reception area, sharing feedback with management, and supporting new-hire training. The role requires luxury hospitality or private club experience, strong communication, reservation-system proficiency, and composure under pressure.

Welcomes members and guests, manages high-volume calls and reservations, provides information about club services, maintains reception and coat-check areas, handles guest concerns, supports guest-list operations, communicates feedback to management, and assists with training new hires. The role requires polished communication, discretion, hospitality expertise, reservation-system proficiency, and the ability to remain calm while delivering luxury front-of-house service.

Leads the performance, strategy, growth, and operational standards of Soho House’s public restaurant portfolio across the UK and Europe. Coaches General Managers, drives profitability, talent development, succession planning, guest experience, compliance, new openings, refurbishments, and brand evolution. Partners with senior leadership and central teams on commercial planning, budgeting, marketing, recruitment, finance, and long-term business development while conducting site visits and overseeing multi-market restaurant operations.

Soho House invites interested candidates to submit their CV for future opportunities in various support roles within the Global Support Office.

Support the Group Commercial Finance Director with capital planning, new-site feasibility, property and lease analysis, insurance claims, commercial agreements, and business partnering. Provide financial modelling, reporting, governance, and AI-enabled analytics to inform senior stakeholder decision-making across multi-site, international operations.

Lead functional solution architecture for Oracle Fusion Cloud: translate business requirements into designs, define end-to-end processes, lead design workshops, oversee configurations, integrations, data migration, testing, governance, and continuous improvement while engaging stakeholders and managed service partners.

Lead day-to-day treasury operations for a multinational hospitality group: manage cash positioning, bank accounts, liquidity, risk (FX/interest), debt/facilities, controls, treasury reporting, TMS/automation projects, and a small treasury team while supporting audits and process improvements.

Lead global relationships with Soho House's top 50 corporate brand partners to drive commercial revenue across private hire, bedrooms, travel, memberships and events. Own revenue targets and deliver 30% YoY growth, negotiate high-value agreements, develop strategic account plans, coordinate cross-functional teams, build C-suite relationships, and implement global reporting, KPIs, and client-experience standards.

Coordinates global trade and commercial marketing across channels, translating business priorities into marketing actions. Manages Google paid campaigns for bedrooms, oversees web and SEO projects, supports food and beverage marketing, and delivers cross-channel performance reporting. The role also improves team efficiency through AI tools and may manage three direct reports.

Leads the pre-opening, launch, and ongoing operation of Soho River House. Responsibilities include developing operational plans, budgets, systems, licensing, and service standards; building and leading teams; overseeing membership, lodging, food and beverage, wellness, events, housekeeping, engineering, and security; managing P&L and commercial performance; ensuring compliance; and representing the House with members, guests, stakeholders, suppliers, authorities, and the local community.

Lead and supervise the front desk team to deliver exceptional member and guest service. Manage high-volume phone lines, reservations, data accuracy, daily reports, shift rotas, training/onboarding, and resolve guest issues while maintaining a clean, safe reception environment and building member relationships.

Partner with FP&A and senior stakeholders to deliver commercial and strategic analysis, own trading insights and executive KPIs, build and automate dashboards, develop end-to-end data models and pipelines (dbt), and enable AI-driven self-serve analytics for business decisions.