Jobs at Soho House & Co

Lead security, licensing and safety across London sites, manage investigations, CCTV/alarm contracts, liaise with police and authorities, advise on manned guarding and event security, deliver training, and prepare counter-terror risk assessments to maintain member and staff safety.

Lead and implement the group's global transfer pricing strategy, build intercompany pricing frameworks, manage TP risk and audits, oversee master and local file documentation per OECD guidelines, review intercompany financing and management service recharges, and collaborate with finance, legal and local teams to ensure compliance and remediate TP issues.

Lead and supervise the front desk team to deliver exceptional member and guest service. Manage high-volume phone lines, reservations, data accuracy, daily reports, shift rotas, training/onboarding, and resolve guest issues while maintaining a clean, safe reception environment and building member relationships.

Partner with FP&A and senior stakeholders to deliver commercial and strategic analysis, own trading insights and executive KPIs, build and automate dashboards, develop end-to-end data models and pipelines (dbt), and enable AI-driven self-serve analytics for business decisions.

Lead conceptualisation and delivery of ~100 premium global events yearly, designing distinctive member experiences, managing logistics, budgets, cross-functional teams, vendor partnerships, H&S compliance, reporting, and continuous improvement to drive retention, engagement, and ROI.

Drive high-value membership sales by managing a disciplined pipeline, performing high-volume outreach and 20+ prospect meetings weekly, qualifying prospects, closing sales (target 150/year), and handing off new members to Account Management while reporting pipeline metrics and market insights.

Lead and manage high-profile member relationships and an Account Management team across Soho House. Own onboarding, billing accuracy, escalations, SLAs, SOPs and personalised member experiences. Collaborate cross-functionally with Events, Partnerships, Operations and Data to deliver service excellence, reporting, churn mitigation and performance improvements. Drive team training, quality monitoring and member retention for luxury, high-net-worth clients.

Greet members and guests, manage high-volume phone and reservation inquiries, maintain reception area, assist with coat check and guest requests, resolve issues in real time, support training and communicate member feedback to management.

Greet members and guests, manage high-volume phone and reservation inquiries, maintain reception and coat check, assist with guest requests and lost items, resolve issues in real time, support training and communicate feedback to management.

Provide health, fire and food safety subject-matter expertise across London sites, conduct audits and investigations, create and maintain risk assessments and safe systems of work, ensure statutory compliance, deliver and develop safety training, and support HSS initiatives to drive safety culture and continuous improvement.

Greet members and guests, manage high-volume phone and reservation inquiries, maintain reception area, handle coat check and guest lists, resolve guest issues in real time, support training and communicate member feedback to management while maintaining up-to-date knowledge of club offerings.

The role involves participating in a year-long Management Trainee Programme focused on developing hospitality management skills through hands-on experience, mentorship, and exploration of key operational functions.

Soho House invites interested candidates to submit their CV for future opportunities in various support roles within the Global Support Office.

Support the Group Commercial Finance Director with capital planning, new-site feasibility, property and lease analysis, insurance claims, commercial agreements, and business partnering. Provide financial modelling, reporting, governance, and AI-enabled analytics to inform senior stakeholder decision-making across multi-site, international operations.

Lead functional solution architecture for Oracle Fusion Cloud: translate business requirements into designs, define end-to-end processes, lead design workshops, oversee configurations, integrations, data migration, testing, governance, and continuous improvement while engaging stakeholders and managed service partners.

Lead day-to-day treasury operations for a multinational hospitality group: manage cash positioning, bank accounts, liquidity, risk (FX/interest), debt/facilities, controls, treasury reporting, TMS/automation projects, and a small treasury team while supporting audits and process improvements.

Lead global relationships with Soho House's top 50 corporate brand partners to drive commercial revenue across private hire, bedrooms, travel, memberships and events. Own revenue targets and deliver 30% YoY growth, negotiate high-value agreements, develop strategic account plans, coordinate cross-functional teams, build C-suite relationships, and implement global reporting, KPIs, and client-experience standards.

Support risk-based internal audits and enterprise risk management across finance, operations, IT and group functions. Plan and execute control testing (including SOX/ICFR/ITGC), document findings, track remediation, perform fraud assessments, maintain RCMs and KRIs, and prepare reports for senior stakeholders while partnering with process owners to strengthen controls and embed risk practices.