Jobs at Soho House & Co

Manage lifestyle and food-and-beverage brand partnerships from planning through delivery, serving as the primary client liaison and coordinating internal teams, events, content, approvals, contracts, reporting, and partner hospitality. The role requires managing multiple campaigns, supporting new business opportunities, attending events, hosting partners, and traveling internationally to Soho House locations.

Provides confidential, proactive executive support to the COO, including complex diary and inbox management, meeting preparation, communications, event coordination, international travel, expenses, stakeholder management, and administrative project delivery. The role requires exceptional organization, discretion, communication, autonomy, and proficiency with Microsoft Office and AI productivity tools.

Provides proactive, confidential executive support to the CEO and C-suite, including complex diary and inbox management, meeting preparation, communications, event and project coordination, international travel, expenses, stakeholder engagement, and personal assistance. The role requires managing competing priorities autonomously, handling sensitive information discreetly, coordinating across time zones, supporting projects and events, and using AI and digital tools to improve administrative productivity.

Manage membership growth, retention, administration, communications, and member support across Soho House growth cities in the UK and Ireland. Responsibilities include reviewing applications, monitoring targets and churn, managing Salesforce records, creating reports, coordinating outreach and retention campaigns, handling member concerns, supporting events, and collaborating with membership, CRM, communications, and events teams. The role is London-based and requires travel to support market activity and programming.

Develop and optimize SQL transformations and dbt projects on Snowflake, administer dbt Cloud workflows, and maintain scalable analytics infrastructure. Manage semantic layers in Omni, data observability, GitHub workflows, automated testing, and data quality processes. Collaborate with data engineering teams to integrate ingestion and transformation layers, establish coding standards, and support governed metrics and AI-ready semantic context.

Lead end-to-end data science and machine learning across membership, marketing, digital, operations, food and beverage, and events. Build and productionize churn, recommendation, segmentation, and demand forecasting models; establish MLOps, monitoring, governance, and measurement standards; and partner with stakeholders to prioritize high-value work. Coach analysts, review offshore data science work, and explain complex methods and business impact to senior leaders.

Leads Soho House’s global Member Support and Member Success functions, setting service strategy, operational standards, retention initiatives, and lifecycle engagement programs. Oversees global teams, outsourced partners, workforce planning, SLAs, escalations, budgets, and commercial outcomes. Drives automation, self-service, process redesign, voice-of-customer programs, and cross-functional collaboration to improve satisfaction, loyalty, lifetime value, and revenue while reducing churn.

Leads recruitment across Soho House properties, restaurants, and shared workspaces. Responsibilities include high-volume sourcing, screening, interviewing, recruitment process management, candidate communications, manager coaching, recruitment events, new-opening hiring strategies, process improvement, and training hiring managers. The role partners with senior recruitment leadership and general managers to address hiring gaps and maintain a positive candidate experience.

Own and administer Soho House’s UK Dayforce HCM platform across HR, payroll, workforce management, reporting, benefits, and talent modules. Responsibilities include configuration, legislative compliance, data quality, upgrades, UAT, integrations, reporting, change control, stakeholder support, training, and process automation. The role partners with HR, Payroll, Finance, IT, Reward, Compliance, and Troncmaster teams, including preparation for UK tipping legislation and support for broader people systems projects.

Leads global membership strategy execution across assigned Houses, translating centralized frameworks into local plans that improve retention, engagement, applications, intakes, and revenue. Manages churn-reduction initiatives, onboarding, acquisition, new-opening hypercare, performance reporting, segmentation, and predictive churn insights. Partners with regional, House, data, marketing, operations, communications, digital, and member-success teams to prioritize actions, resolve risks, test improvements, and share successful practices globally.

Soho House invites interested candidates to submit their CV for future opportunities in various support roles within the Global Support Office.

Lead functional solution architecture for Oracle Fusion Cloud: translate business requirements into designs, define end-to-end processes, lead design workshops, oversee configurations, integrations, data migration, testing, governance, and continuous improvement while engaging stakeholders and managed service partners.

Coordinates global trade and commercial marketing across channels, translating business priorities into marketing actions. Manages Google paid campaigns for bedrooms, oversees web and SEO projects, supports food and beverage marketing, and delivers cross-channel performance reporting. The role also improves team efficiency through AI tools and may manage three direct reports.