Jobs at Soho House & Co

Lead end-to-end data science and machine learning across membership, marketing, digital, operations, food and beverage, and events. Build and productionize churn, recommendation, segmentation, and demand forecasting models; establish MLOps, monitoring, governance, and measurement standards; and partner with stakeholders to prioritize high-value work. Coach analysts, review offshore data science work, and explain complex methods and business impact to senior leaders.

Own the analytical foundation for a multi-site labour optimisation programme. Analyze labour productivity, identify efficiency opportunities, improve reporting, support demand-to-labour modelling, evaluate forecast accuracy, and measure scheduling changes. Partner with Operations, Finance, Data Science, Business Partners, and General Managers to implement improvements while protecting service and member experience. Build practical BI tools using operational, scheduling, attendance, and payroll data.

Leads Soho House’s global Member Support and Member Success functions, setting service strategy, operational standards, retention initiatives, and lifecycle engagement programs. Oversees global teams, outsourced partners, workforce planning, SLAs, escalations, budgets, and commercial outcomes. Drives automation, self-service, process redesign, voice-of-customer programs, and cross-functional collaboration to improve satisfaction, loyalty, lifetime value, and revenue while reducing churn.

Leads recruitment across Soho House properties, restaurants, and shared workspaces. Responsibilities include high-volume sourcing, screening, interviewing, recruitment process management, candidate communications, manager coaching, recruitment events, new-opening hiring strategies, process improvement, and training hiring managers. The role partners with senior recruitment leadership and general managers to address hiring gaps and maintain a positive candidate experience.

Leads consolidated tax reporting for a multinational group, including US and UK GAAP tax provisions, forecasting, cash tax management, effective tax rate reporting, audits, CbCR, Pillar Two, and QDMTT submissions. The role also owns tax reporting process improvements, ERP integration, potential tax software implementation, and stakeholder coordination across the UK, US, auditors, and external providers.

Own and administer Soho House’s UK Dayforce HCM platform across HR, payroll, workforce management, reporting, benefits, and talent modules. Responsibilities include configuration, legislative compliance, data quality, upgrades, UAT, integrations, reporting, change control, stakeholder support, training, and process automation. The role partners with HR, Payroll, Finance, IT, Reward, Compliance, and Troncmaster teams, including preparation for UK tipping legislation and support for broader people systems projects.

Leads a specialist insight and analytics function within Commercial Finance, driving forward-looking trade performance, pricing, cost management, forecasting, and growth initiatives. Partners with Digital and Data Science teams to embed AI, automation, advanced modeling, and self-service analytics. Provides commercial insight across membership, food and beverage, rooms, and wellbeing; supports strategic planning; communicates recommendations to senior leaders; and develops a high-performing analytics team.

Leads global membership strategy execution across assigned Houses, translating centralized frameworks into local plans that improve retention, engagement, applications, intakes, and revenue. Manages churn-reduction initiatives, onboarding, acquisition, new-opening hypercare, performance reporting, segmentation, and predictive churn insights. Partners with regional, House, data, marketing, operations, communications, digital, and member-success teams to prioritize actions, resolve risks, test improvements, and share successful practices globally.

Soho House invites interested candidates to submit their CV for future opportunities in various support roles within the Global Support Office.

Support the Group Commercial Finance Director with capital planning, new-site feasibility, property and lease analysis, insurance claims, commercial agreements, and business partnering. Provide financial modelling, reporting, governance, and AI-enabled analytics to inform senior stakeholder decision-making across multi-site, international operations.

Lead functional solution architecture for Oracle Fusion Cloud: translate business requirements into designs, define end-to-end processes, lead design workshops, oversee configurations, integrations, data migration, testing, governance, and continuous improvement while engaging stakeholders and managed service partners.

Lead global relationships with Soho House's top 50 corporate brand partners to drive commercial revenue across private hire, bedrooms, travel, memberships and events. Own revenue targets and deliver 30% YoY growth, negotiate high-value agreements, develop strategic account plans, coordinate cross-functional teams, build C-suite relationships, and implement global reporting, KPIs, and client-experience standards.

Coordinates global trade and commercial marketing across channels, translating business priorities into marketing actions. Manages Google paid campaigns for bedrooms, oversees web and SEO projects, supports food and beverage marketing, and delivers cross-channel performance reporting. The role also improves team efficiency through AI tools and may manage three direct reports.