Teams at Socket (socket.dev)

Lead pre-sales technical discussions, demos, and POCs while owning post-sale success and growth for European enterprise accounts. Drive adoption, renewals, and expansions, collaborate cross-functionally, and translate technical capabilities into business value for security and engineering teams.

Lead and grow a Europe-based team of Technical Account Managers responsible for onboarding, adoption, customer health, retention, and technical customer partnerships. Own gross retention outcomes, escalations, post-sales processes, health scoring, QBRs, playbooks, automation, and team performance. Partner with Sales, Product, and Engineering while supporting enterprise customers, reporting business metrics to leadership, and scaling the post-sales function.

Own post-sale technical success for European enterprise customers. Lead onboarding and integrations across CI/CD systems, build pipelines, IDEs, and internal tooling; troubleshoot production issues using logs and telemetry; conduct architecture reviews, security assessments, workshops, and business reviews; create success plans and scalable enablement materials; and relay customer insights to Product and Engineering.