Teams at Shieldpay

Lead 100% direct hiring and full-cycle recruitment, manage candidate experience and onboarding, handle employee lifecycle administration, drive culture and DEI initiatives, manage HR tools and benefits, and analyze employee feedback to improve retention and people processes.

Drive new B2B revenue in payments and escrow markets through proactive outbound prospecting, CRM-led pipeline management, account mapping and expansion, event networking, client presentations addressing payment risk, and regular UK travel for face-to-face meetings.

Drive operational excellence for customer payments: troubleshoot root causes, manage large corporate payment projects, improve processes, ensure accurate/compliant transactions, track KPIs, mentor team members, handle complaints, and coordinate cross-functional resolutions to maintain high customer satisfaction.