Teams at Semble

Lead and scale Semble’s B2B SaaS Support function across Europe. Responsibilities include managing support associates and engineers, hiring and coaching staff, owning service metrics, designing tiering and escalation processes, managing support tools and AI adoption, handling complex healthcare-related escalations, and partnering with Product, Engineering, and Customer Success to improve the product and customer experience.

Lead Semble’s Customer Success organization and commercial performance across retention, renewals, expansion, and customer value. Build scalable, AI-enabled processes including health scoring, lifecycle programs, automation, and data-driven forecasting. Develop a high-performing team, influence product strategy through customer insights, partner with Sales and other functions on growth, and serve as a senior customer advocate. The role is hybrid in the UK with occasional travel to Paris.

Provides first-line technical support for a healthcare care-orchestration platform. The role monitors and responds to customer requests, communicates technical information to varied audiences, diagnoses and resolves issues, owns support cases, collaborates with internal teams, and creates documentation, troubleshooting guides, help-center articles, and FAQs.