Teams at Sedgwick

Leads business operations for Sedgwick’s Aviation Claims practice, supporting senior leadership, team performance, working capital, billing, budgeting, stakeholder relationships, business development, marketing, and client events. The role drives operational excellence, process improvement, commercial performance, and day-to-day practice management while collaborating with loss adjusters, finance, clients, brokers, and internal teams.

Manage and support Building Consultants handling subsidence claims, provide technical guidance on complex cases, mentor and upskill colleagues, oversee quality and reserving accuracy, resolve complaints, conduct audits, and engage with clients to deliver excellent service and meet revenue targets.

Conduct desktop investigations into suspected fraud across commercial insurance claims, including property, theft, fire, liability, and business interruption. Manage caseloads, interpret policy coverage, analyze financial and documentary evidence, interview stakeholders, validate losses, negotiate settlements, and produce evidence-based reports. Ensure compliance with FCA principles, GDPR, internal governance, and service-level expectations while supporting insurer decision-making.