Teams at Sabio

Designs, deploys, and maintains multi-country Genesys Cloud CX solutions integrated with CRM, call recording, workforce management, and external systems. Responsibilities include Architect voice and digital flow design, web-service integrations, scripting, campaign configuration, real-time and historical reporting, and digital-channel implementation. The consultant collaborates on customer experience transformation projects and supports complex Genesys implementations using APIs, workflows, data actions, and third-party tools.

Build and maintain scalable ETL/ELT pipelines, integrate ServiceNow and Salesforce data, implement Microsoft Fabric medallion architecture, and develop Power BI reports and semantic models to deliver reliable insights and support stakeholders.