Teams at Sabio

Designs, develops, implements, and supports Amazon Connect and AWS contact centre solutions. Responsibilities include creating contact flows, integrations, automation, omnichannel capabilities, security controls, reporting, and conversational AI solutions. The role troubleshoots platforms, supports compliance, leads technical workstreams, reviews solution designs, and mentors Amazon Connect specialists. It also translates client requirements into scalable customer experience applications and drives technical standards and continuous improvement.

Designs, deploys, and maintains multi-country Genesys Cloud CX solutions integrated with CRM, call recording, workforce management, and external systems. Responsibilities include Architect voice and digital flow design, web-service integrations, scripting, campaign configuration, real-time and historical reporting, and digital-channel implementation. The consultant collaborates on customer experience transformation projects and supports complex Genesys implementations using APIs, workflows, data actions, and third-party tools.

Administer, develop, secure, and improve the ServiceNow platform. Build workflows, automations, and integrations with Salesforce and enterprise systems; manage releases, upgrades, incidents, documentation, testing, and platform governance. Translate stakeholder requirements into practical technical solutions, troubleshoot performance and security issues, and support ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue, and CMDB.