Teams at Runway

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and manage laptops, administer Google Workspace, enforce endpoint compliance and security policies, manage SaaS licenses, support office networking/AV, run onboarding/offboarding, document processes, and contribute to security, infrastructure, and automation projects as the first IT hire in EMEA.

The Creative Support Specialist provides ticket-based creative and technical support, resolves customer inquiries, manages escalations, analyzes trends, and creates self-service content for users. They engage with the community and improve support processes while thriving in a fast-paced environment.