Teams at Reinsurance Group of America

Leads regional end-user technology and desktop services across the UK/EMEA. Oversees first- and second-line support, technical escalations, incident and problem management, workplace infrastructure dependencies, hardware and software deployment, asset inventories, service improvements, global initiatives, and operational governance. Coaches technical staff, partners with senior stakeholders, maintains service quality and documentation, and supports critical incidents and on-call requirements.

Provides advanced regional HR compliance and employee relations support across complex investigations, performance and conduct matters, workforce reductions, policy development, employment-law guidance, and risk controls. Advises leaders and HR stakeholders, maintains confidential case documentation, analyzes trends, and leads cross-functional global and regional projects. The role requires strong judgment, policy governance, communication, and experience operating across multiple jurisdictions in a global matrix organization.

Leads regional Service Desk and Enterprise Access Management support operations, monitors metrics, handles access tickets and escalations, audits work, updates documentation, trains and coaches associates, and drives process improvements. Provides customer support troubleshooting, manages team performance, participates in on-call and holiday/weekend rotations, and may travel to train staff at other locations.