Teams at Reachdesk

Own the Reachdesk Platform product lifecycle from customer and market discovery through delivery, launch, adoption, and continuous improvement. Set product direction, prioritize opportunities, define user experiences, make trade-offs, partner with Engineering and Design, develop technology partnerships, and coordinate cross-functional launches. The role requires strong B2B SaaS product ownership, commercial awareness, technical fluency, communication, stakeholder influence, and customer-focused decision-making.

Own Reachdesk’s business systems, security program, IT estate, integrations, data governance, and AI adoption. Lead architecture, roadmap, SOC 2 compliance, identity and access management, endpoint operations, customer security assurance, technology spend, process automation, and AI governance. Manage a small systems engineering team and specialist partners while partnering with executives and business teams to improve efficiency and security.

Support onboarding and manage a portfolio of new SaaS clients, helping them adopt the platform, increase gifting usage, and achieve business outcomes. Build relationships with Sales and Marketing stakeholders, develop gifting strategies and roadmaps, recommend best practices, identify expansion opportunities, introduce new capabilities, and represent customer needs internally. Successful performance can lead to promotion to Client Success Manager within approximately six months.