Teams at QuantumLoopAi

Provide first-line support to GP practices using EMMA, manage tickets and incidents, investigate and QA call recordings and logs, escalate technical or safety issues to Engineering, analyse trends and customer feedback to inform product improvements, and maintain support operations and documentation in line with NHS compliance.

Build, test, and deploy full-stack features and integrations for an AI-driven NHS primary care platform. Own end-to-end features, design APIs, optimise performance, maintain reliability, collaborate with product and clinical teams, and participate in incident response and on-call rotations.

Support product delivery and client onboarding by gathering and documenting business and user requirements, maintaining project plans and trackers, creating user stories in Azure DevOps, liaising between engineering/product/client teams, producing client documentation, and assisting CRM and ticket workflows.