Teams at Pyramid Global Hospitality

Assists the Spa Director with daily spa operations, staff scheduling, hiring, onboarding, training, inventory, purchasing, budgeting, payroll, labor costs, guest service, treatment-room coverage, standards compliance, policies, procedures, and spa groups and parties. The role also monitors Spa Attendants, supports protocol development, and ensures staff have the tools and training needed to deliver high-quality services.

Supervise storeroom operations, including requisitions, receiving, inventory procedures, stock rotation, quality checks, and staff support. Assist the Purchasing and Storeroom Managers while handling perishables, liquor, and basic supplies. The role requires lifting up to 50 pounds, strong organization and communication, a valid driver’s license, English proficiency, and schedule flexibility for weekends and holidays.

Leads all Front Office operations at a luxury resort, overseeing Front Desk, Concierge, PBX, Night Audit, and Guest Experience teams. Provides staff leadership, coaching, training, and accountability to Forbes Five-Star service standards. Manages guest satisfaction, VIP arrivals, service recovery, operational efficiency, labor costs, payroll, reporting, and departmental communications. Coordinates with resort leadership, monitors revenue opportunities, and ensures consistent personalized service and professional presentation.