Teams at Puzzel

Manage the full B2B SaaS sales cycle in the UK, from prospecting through deal closure. Build customer and partner relationships, generate pipeline, conduct demos and presentations, recruit and enable channel partners, and own portfolio performance and budget. Use Salesforce, Outreach, and structured sales methodologies to drive growth, understand customer needs, and close complex CX platform opportunities.

Own post-sales outcomes for a portfolio of SaaS customers, driving adoption, value realization, retention readiness, expansion, and advocacy. Build success plans, demonstrate product capabilities, lead discovery and customer reviews, analyze usage data, identify risks, and coordinate internal teams. The role requires deep product expertise, contact center operations knowledge, strong facilitation skills, and confidence with executive stakeholders.

Own technical customer success for complex contact centre and SaaS customers. Lead discovery, diagnose adoption, process, configuration, and integration issues, demonstrate products, develop measurable success plans, drive optimisation, support renewals and expansion, and coordinate with architecture, services, support, and engineering teams. Coach other CSMs, maintain demo environments, and communicate recurring technical themes to leadership and product.