Teams at Everpure

Leads the Customer Satisfaction Center of Excellence and transformation initiative across CapEx and subscription workflows. Establishes governance frameworks, oversees Tableau and ServiceNow dashboards, delivers executive reporting, manages and coaches CSAT analysts, and coordinates with Legal, Finance, Business Intelligence, Customer Experience, and Customer Success to resolve complex customer issues and improve retention and monetization.

Own the global managed service provider enablement strategy, including learning journeys, competency frameworks, accreditation programs, technical readiness, onboarding, and KPI reporting. Collaborate with partner programs, product marketing, sales, engineering, alliances, services, and distribution teams to help MSPs sell, deploy, and scale Storage-as-a-Service offerings on the company platform.

Prospect targeted accounts, source and qualify leads, set appointments for field sales, and create net-new opportunities. Support outbound campaigns with Field Marketing and channel partners, respond to marketing-generated leads, promote partner events, and assist with upsells and renewals. Research accounts, communicate business value to IT stakeholders, maintain awareness of storage and competitor trends, and use sales enablement tools. The role requires fluent business-level Swedish, is fully office-based in Staines, UK, and includes 5–10% travel.