Teams at Prophix Software Inc

Leads a global Customer Success organization across regions and product lines. Owns GRR, NRR, customer health, retention, adoption, and renewal outcomes while developing scalable strategies, playbooks, and processes. Coaches managers and team leads, manages escalations and strategic accounts, partners with Sales, Product, Professional Services, and Revenue Operations, and reports performance insights to executive leadership. Drives customer loyalty, expansion opportunities, operational efficiency, and continuous improvement through data, technology, and AI-enabled tools.

Leads EMEA Professional Services delivery for CPM and FP&A software implementations. Manages a portfolio of concurrent client engagements, develops consultants, oversees project quality and timelines, resolves escalations, supports presales scoping, and improves delivery methodologies. The role also drives adoption of planning tools, capacity forecasting, AI-assisted workflows, and scalable professional services practices.

Manage a portfolio of customer accounts, serving as the primary contact and driving adoption, value realization, retention, renewals, and expansion. Develop success plans, provide onboarding and training, monitor customer health, analyze usage trends, coordinate cross-functional interventions, and communicate customer feedback internally. The role requires strong communication in English and French, analytical ability, stakeholder management, organization, and comfort working with SaaS, CPM, FP&A, or ERP platforms.