Teams at Profound

Manage a portfolio of 40–60 agency accounts to drive renewals and expansion. Co-manage customer lifecycle with engagement teams, build agency and client relationships, map organizations, manage pipeline and forecasts, lead executive business reviews and negotiations, and collaborate cross-functionally to drive adoption and measurable ROI.

Lead and develop a team of Engagement Managers to drive implementation, adoption, retention, and expansion across scaled SMB and mid-market accounts. Build and evolve playbooks, automation, health scoring, and lifecycle motions; partner with Product, Engineering, and Data to prioritize roadmap and tooling. Own team metrics, recruit and coach talent, and ensure scalable, measurable customer outcomes using both human and automated touchpoints.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.