Teams at Profound

Owns go-to-market operations supporting sales leaders and representatives, with a focus on territory design, coverage, account routing, CRM data quality, reporting, and operating cadences. Leads strategic GTM projects from planning through adoption and partners with Revenue Systems, GTM Engineering, Sales, Marketing, Finance, and Post-Sales. Builds scalable processes, dashboards, and tools while translating data into actionable recommendations. The role will expand into compensation, planning, and analytics as the company grows.

Supports engagement managers by addressing customer needs, driving platform adoption, managing customer workstreams, and delivering AEO audits with insights and recommendations. Builds customer relationships, manages Slack channels, coordinates meetings and action items, and collaborates with Sales, Product, and Engineering to resolve implementation challenges. The role requires strategic thinking, analytical ability, resilience, coachability, and comfort with high-volume customer interactions.

Provide technical customer support by triaging tickets, investigating logs, reproducing bugs, writing queries, and escalating issues to Engineering. Maintain SLAs, participate in on-call coverage, create runbooks and knowledge-base content, support integrations, communicate during incidents, and identify recurring customer pain. Partner with Engineering, Product, Customer Success, and Account Management while improving AI-assisted support tooling.