Jobs at Profound

Owns go-to-market operations supporting sales leaders and representatives, with a focus on territory design, coverage, account routing, CRM data quality, reporting, and operating cadences. Leads strategic GTM projects from planning through adoption and partners with Revenue Systems, GTM Engineering, Sales, Marketing, Finance, and Post-Sales. Builds scalable processes, dashboards, and tools while translating data into actionable recommendations. The role will expand into compensation, planning, and analytics as the company grows.

Supports engagement managers by addressing customer needs, driving platform adoption, managing customer workstreams, and delivering AEO audits with insights and recommendations. Builds customer relationships, manages Slack channels, coordinates meetings and action items, and collaborates with Sales, Product, and Engineering to resolve implementation challenges. The role requires strategic thinking, analytical ability, resilience, coachability, and comfort with high-volume customer interactions.

Provide technical customer support by triaging tickets, investigating logs, reproducing bugs, writing queries, and escalating issues to Engineering. Maintain SLAs, participate in on-call coverage, create runbooks and knowledge-base content, support integrations, communicate during incidents, and identify recurring customer pain. Partner with Engineering, Product, Customer Success, and Account Management while improving AI-assisted support tooling.

Leads and develops a high-performing SDR team responsible for prospecting, booking meetings, and exceeding pipeline goals. Owns top-of-funnel metrics, pipeline quality, and influenced revenue while recruiting, onboarding, coaching, and retaining SDR talent. Partners with Marketing, Sales, GTM Operations, and Enablement on campaigns and events. Orchestrates personalized outbound campaigns and uses data-driven analysis, AI, and experimentation to improve sales development effectiveness.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

As a Solutions Consultant, you'll bridge sales, product, and customer success, guiding enterprise clients in leveraging Profound's AI platform to meet their needs through solution design, demos, and strategy.

Lead and develop a team of Enterprise Account Managers to drive renewal and expansion revenue, ensuring long-term customer growth through strategic partnerships and disciplined pipeline management.

Provide hands-on HR generalist support for the London office, with emphasis on GTM teams. Own onboarding, policy interpretation, performance management, employee relations, HR systems, hiring/onboarding logistics, compliance with UK employment law, manager coaching, and core HR cycles while helping build People processes and culture.

Own high-volume onboarding and enablement for Scaled and Mid-Market customers: run recurring sessions, build scalable curriculum and enablement materials, resolve escalations, track implementation metrics, surface product gaps, and evolve processes to drive rapid time-to-value and operational efficiency.

As an Account Executive at Profound, you'll manage the complete sales cycle, driving revenue through tailored approaches and strategic relationship building with prospects.

The Engagement Manager will manage a portfolio of accounts, drive renewals and expansions, collaborate with teams, and guide customers in AI visibility.

As an Account Executive at Profound, you'll manage the sales cycle for agency partnerships, focusing on developing relationships and strategic outreach in the AI space.

As a Sales Development Representative, you will drive outbound efforts, engage with prospects, and collaborate with sales and marketing teams to refine strategies.

As a Mid-Market Account Executive, you'll manage the entire sales cycle, develop outreach strategies, and build long-term client relationships while shaping the London office.

Manage a portfolio of 40–60 agency accounts to drive renewals and expansion. Co-manage customer lifecycle with engagement teams, build agency and client relationships, map organizations, manage pipeline and forecasts, lead executive business reviews and negotiations, and collaborate cross-functionally to drive adoption and measurable ROI.