Teams at Primer (UK)

Lead IAM and workplace technology engineering for a remote, fast-growing company. Responsibilities include managing IT and access queues, building identity automation, implementing SCIM provisioning, Okta, access reviews, device enrollment, and joiner-mover-leaver processes. The role maintains audit-ready access controls, partners with Security and GRC on compliance, mentors engineers, owns the technical roadmap, and improves service metrics by reducing repetitive requests through automation.

Own technical success for enterprise merchants by monitoring payment performance, mitigating integration and payment risks, debugging APIs, SDKs, webhooks, and payment flows, and leading incident escalations. Conduct technical reviews, solution design sessions, and product rollouts while translating regulatory changes into technical plans. Partner with engineering, product, support, and account management teams, and present recommendations to senior merchant stakeholders.

Leads and grows Primer’s pre-sales Solutions Engineering team, including hiring, coaching, technical sales standards, discovery, demos, POCs, RFPs, and deal strategy. Partners with Sales leadership on pipeline and forecasts, supports complex enterprise deals, builds CFO-level business cases, translates merchant feedback into product input, and measures SE impact on win rates and deal velocity. The role requires technical fluency in API integrations, SDKs, webhooks, and authentication flows, plus strong commercial and executive communication skills.