Teams at Plinth

Own end-to-end inbound lead generation for a SaaS serving charities and foundations. Bring new products to market, build a US foundation market, systematize content and channels, collaborate with sales, use metrics to optimize funnels, and leverage AI to speed research, drafting, and automation.

Lead onboarding for 7+ clients monthly from kickoff through go-live, managing timelines, priorities, expectations, training, adoption, and value realization. Improve support and onboarding processes, manage Intercom, maintain documentation, triage issues with engineering, and synthesize feature requests into product improvements. Success is measured by onboarding speed, positive recommendations, and increased platform usage.

Own recruitment logistics, contracts, invoicing, ISO 27001 administration, and customer security questionnaires. Maintain schedules, documentation, evidence, and reusable response libraries while improving processes through templates, automations, and AI workflows. The role requires strong organization, clear communication, discretion, and initiative when handling unfamiliar work. It reports to the Chief of Staff and is based four days per week in London.