Teams at Pico (pico.net)

Provide Level 2 technical support for enterprise market-data and infrastructure products; perform root-cause analysis, escalate to engineering, own customer technical inquiries, contribute to support tooling and knowledge management, and participate in scheduled on-call rotations for a global client base.

Lead the Redline Product Management team, overseeing Technical Account Management, Sales Engineering, and Product Management while ensuring customer success and driving product initiatives.