Teams at Phrase (phrase.com)

Owns Phrase’s global Customer Success strategy, organization, operating model, budget, KPIs, and retention and growth outcomes. Leads regional and team-level Customer Success leaders, develops executive relationships with strategic accounts, drives expansion with Sales, Product, and Marketing, represents customer needs to executives and the Board, and builds a data-driven global CS culture in a B2B SaaS environment.

Own the content strategy and editorial calendar across the marketing funnel. Write, commission, edit, and manage content across formats; coordinate designers, writers, agencies, and cross-functional marketing specialists; apply AI thoughtfully; present plans to stakeholders; track performance; and manage the content budget.

Lead the rebuild of Phrase’s multilingual marketing website using Next.js, Storyblok, and Vercel. Own the reusable component library, WordPress content migration, accessibility and performance automation, SEO migration implementation, deployments, monitoring, integrations, and ongoing site development. Serve as marketing’s primary technical website contact and independently manage the live platform across six languages using AI-assisted coding workflows.