Teams at Perkbox

Own end-to-end go-to-market for major B2B SaaS product releases, including positioning, launch planning, revenue enablement, training, technical documentation, client communications, and post-launch adoption. Coordinate cross-functional stakeholders across Product, Sales, Client Success, Implementation, and Support. Develop messaging, battlecards, playbooks, ROI tools, and competitive intelligence while measuring launch and revenue impact. This is a senior individual contributor role without direct people management.

Own complex and sensitive customer escalations from intake through resolution. Handle complaints under company and regulatory requirements, support vulnerable customers, liaise with suppliers, explain regulated benefit products, document interactions accurately, and meet resolution, satisfaction, and compliance KPIs. The role also contributes to continuous improvement by sharing case insights and reviewing AI-generated resolutions.

Own the marketing operations function across HubSpot automation, Salesforce integration, lead scoring, nurture, attribution, analytics, and funnel performance. Manage demand-generation agencies, campaign strategy, reporting, pipeline targets, budget tracking, and vendor relationships. Diagnose funnel and data-quality issues, improve conversion rates, and provide leadership with channel ROI and MQL-to-SQL insights. The role requires strategic judgment, hands-on systems expertise, and management of multiple concurrent workstreams.