Teams at Paymentology

Lead product strategy and roadmap for payment and card-processing solutions. Conduct market research and data analysis, define requirements and user stories, collaborate with engineering and cross-functional teams, oversee delivery and launches, track KPIs, and engage customers to iterate and optimise products—with emphasis on the South African market.

Lead the design and improvement of employee experience, engagement, performance, progression, and retention frameworks. Own employee listening initiatives, analyze organizational data, and convert insights into practical actions. Partner with senior leaders and People teams to improve fairness, consistency, and scalability in performance and promotion processes. Apply HR technology, automation, and AI-enabled solutions to streamline people processes and enhance employee and manager experiences across a global organization.

Lead and transform global post-onboarding client functions by unifying Customer Support and Client Success Operations. Build an AI-enabled, data-driven model for proactive engagement, adoption, retention, automation, and self-service. Drive operational excellence, client health scoring, cross-functional collaboration with Product and Engineering, and executive visibility into client outcomes and risks.