Teams at PagerDuty

Manage a portfolio of existing SaaS customers to drive adoption, retention, and expansion. Execute account plans, negotiate renewals, monitor customer health using analytics, collaborate cross-functionally on contracting and forecasting, and deliver consultative product guidance to maximize value and revenue.

Own and grow a portfolio of enterprise accounts through upsell, cross-sell, and expansion. Build executive relationships, execute strategic account plans, drive Operations Cloud adoption, manage complex multi-product deals, maintain accurate Salesforce forecasts using MEDDICC, and collaborate with Customer Success and Product teams to ensure retention and ROI.