Teams at Oxford Nanopore Technologies

The Quote and Order Escalation Specialist resolves escalated customer issues regarding quotes and order management while ensuring compliance and supporting cross-functional teams for efficient order processing.

Lead and implement the Sales & Operational Planning (S&OP) process across regions, ensuring alignment between demand, supply, and business objectives while driving continuous improvement and stakeholder collaboration.

Coordinate and run post-market surveillance activities for IVD and RUO products. Monitor complaints for safety signals, lead investigations and health hazard assessments, triage and escalate reports, link findings to risk management, and improve PMS processes while reporting to senior regulatory affairs and educating stakeholders.