Teams at Optum

Serve as primary day-to-day contact for a portfolio of clients, handling enquiries, account administration, incident coordination, reporting, onboarding, renewals, complaint management, and cross‑functional escalation to ensure service excellence and client retention.

The Business Systems Analyst will create and deliver system solutions, consult with users, provide technical support, and liaise with clients to implement cardiac clinical reporting solutions while ensuring quality and functionality of systems.

Own administration, configuration, and lifecycle management of security tooling. Improve detection quality and reduce false positives, enforce change control and governance, maintain MITRE ATT&CK mapping and coverage analysis, and drive continuous optimisation of security tooling across enterprise, cloud, and network environments.