Teams at OpenPayd

Provides second-line AML compliance oversight, reviewing complex onboarding and due diligence cases, challenging first-line decisions, and assessing AML, CDD, EDD, sanctions, and financial crime controls. The role conducts quality control, customer compliance calls, audits, staff training, mentoring, process improvement, and policy development within a regulated fintech environment.

Own and grow a portfolio of fintech clients by building strategic relationships, supporting retention, resolving escalations, identifying upsell opportunities, and coordinating internal teams. Maintain CRM and Salesforce reporting, guide clients on operational best practices, manage stakeholder communications, and contribute to customer success process improvements. The role requires experience in customer success, account management, or sales within payments, banking, FX, or fintech.

Conduct risk-based Quality Assurance reviews across customer onboarding, KYC, CDD, EDD, transaction monitoring, fraud activities, and payment operations. Assess case handling, controls, documentation, and decision-making; identify deficiencies and emerging risks; produce evidence-based reports and KPIs; track remediation; and support improvements to QA methodologies, sampling, policies, procedures, and training. The role collaborates with Compliance, Risk, Internal Audit, and operational teams in a regulated financial services environment.