Teams at OneTrust

Leads OneTrust’s international business outside North America, owning strategy, revenue growth, retention, regional leadership, and go-to-market execution. Aligns Sales, Marketing, Customer Success, Product, Engineering, partners, and services around country-specific plans. Builds executive, customer, regulator, and partner relationships; scales operating processes across EMEA, APAC, and LATAM; and drives performance, talent development, and organizational change.

Lead solution design, technical implementation, and platform adoption for complex OneTrust customer deployments. Serve as a trusted technical advisor, analyze client processes, design configurations, oversee SaaS architectures and integrations, document workflows, monitor adoption, and represent customer needs to Product Management and Engineering. Support Sales and Professional Services, develop organizational knowledge, and engage senior customer stakeholders while applying privacy and governance expertise.

Own and resolve complex technical support cases involving SSO, SAML, SMTP, APIs, integrations, workflows, and platform functionality. Investigate logs and configurations, reproduce issues, communicate resolutions, escalate effectively to Product and Engineering, and create detailed Jira tickets. The role also involves mentoring analysts, improving documentation and workflows, supporting onboarding, and maintaining case ownership and service-level expectations.