Octus Offices

Manage customer success for major law firm accounts by driving product adoption, retention, usage, stakeholder relationships, and portfolio growth. Educate subscribers, monitor account KPIs, support cross-sell and upsell opportunities, gather customer feedback, develop account plans, and collaborate with sales, product, editorial, and technology teams. Mentor global Customer Success colleagues and help strengthen the legal customer segment.

Report on Europe’s emerging private credit secondary market, breaking news on LP and GP-led transactions, stressed borrowers, and private credit deals. Build relationships with private equity, private credit, and advisory sources; identify trends; produce thematic coverage; and collaborate with financial, legal, and newsroom colleagues. The role requires strong financial journalism experience, private credit expertise, concise writing under deadlines, analytical thinking, and the ability to work collaboratively in a fast-paced environment.

Leads the revenue technology function, including Gong rollout and adoption, Salesforce governance, GTM integrations, workflow automation, data alignment, vendor management, security, and roadmap prioritization. Manages a Salesforce Admin and GTM Engineer while partnering with sales, marketing, customer success, enablement, finance, procurement, legal, and information security teams. Drives change management, reporting, AI-enabled workflows, documentation, training, and commercial technology optimization.