Jobs at Octopus Energy

Manage and grow a portfolio of employer clients using an electric vehicle salary sacrifice scheme. Responsibilities include launching and expanding client programs, increasing employee participation, advising stakeholders, developing engagement strategies, driving retention, and identifying growth opportunities. The role requires strong relationship management, commercial judgment, customer success expertise, cross-functional collaboration, and a passion for sustainability and electric vehicle adoption.

Supports bookkeeping, accounts payable, bank reconciliations, month-end management reporting, journal posting, balance sheet and intercompany reconciliations, year-end financial statements, and audit preparation. The role also contributes to process improvement and ad-hoc finance projects while collaborating with stakeholders across the business.

Lead strategic initiatives across the Centre for Net Zero, developing strategic assets, conducting research and market intelligence, and delivering complex projects involving fundraising, field trials, and modelling partnerships. Partner with the CEO and executive team on organizational development, AI adoption, operational excellence, and high-performance culture. The role requires independent execution, strong analytical and writing skills, energy-sector interest, and the ability to navigate ambiguity and influence stakeholders.

Audit customer calls, emails, and chats against quality and compliance standards; provide constructive feedback; track trends; identify knowledge gaps; support coaching and process improvements; and conduct checks covering identity verification, data protection, FCA requirements, vulnerable customers, complaints, and customers in arrears.

Develop and manage B2B sales pipelines for Octopus Fleet’s French market, generating leads, acquiring customers, and exceeding targets. Manage CRM records, onboard and support customers, upsell during the first six months, and deliver customer launch events. Build relationships across internal teams and business customers while promoting electric vehicle charging, fleet electrification, and decarbonization solutions. Requires at least two years of B2B sales experience, French proficiency, consultative selling skills, and strong customer focus.

Build interactive data visualizations, maps, dashboards, and 3D experiences that turn complex energy data into clear narratives. Work independently with marketing, policy, press, leadership, and data science teams using React, Next.js, Mapbox, WebGL, and Blender. Own projects end to end, select appropriate visualization techniques, communicate insights effectively, and rapidly adapt to varied project requirements.

Own day-to-day B2B client service delivery for electric vehicle salary sacrifice schemes. Resolve client queries, complaints, escalations, reporting, and invoicing issues while monitoring service metrics. Analyze customer feedback and operational data to identify friction, improve processes, enhance self-service, and reduce inbound contact. Lead strategic customer experience projects and collaborate cross-functionally to deliver operational improvements.

Build and maintain backend services for Octopus Energy’s global retail technology platform. Collaborate with marketing, operations, data, and engineering teams to deliver reliable, fault-tolerant products that support affordable and sustainable energy. Responsibilities include backend development using Python and Django or equivalent frameworks, domain modeling, GraphQL, asynchronous processing with Celery, and PostgreSQL. AWS and Kubernetes experience is beneficial.

Sell electric vehicle leasing and salary-sacrifice products directly to consumers. Advise customers on suitable vehicles, manage the sales pipeline from lead through delivery, oversee order processing, build new-customer pipelines, track satisfaction, and provide after-sales support. The role requires strong customer service, communication, resilience, target-driven sales ability, CRM and digital-sales experience, and enthusiasm for electric vehicles and sustainability.

Manage end-of-lease customer relationships, renewals, extensions, and retention for electric vehicle leasing products. Advise drivers on suitable replacement vehicles, resolve service issues, win back departing customers, and convert dissatisfied customers into advocates. Own renewal pipeline activity, provide prompt customer support, collaborate toward team renewal-rate goals, and contribute to a positive, knowledge-sharing team culture.

Own and deliver a measurable product roadmap for an electric vehicle leasing business. Responsibilities include user research, hypothesis testing, analytics, experimentation, workflow and tooling development, roadmap prioritization, stakeholder storytelling, and cross-functional collaboration with significant autonomy. The role requires end-to-end software product management experience, SQL and product analytics fluency, technical literacy, and interest in sustainability and zero-emissions transport.

Build and maintain Databricks data pipelines, data models, automated Python workflows, dashboards, reporting layers, and REST API integrations. The role focuses on data quality, governance, and translating business needs into decision-ready solutions for investment and asset management teams. It also includes developing internal tools with Streamlit, FastAPI, or HTMX and collaborating with technical and non-technical stakeholders.

Own institutional investor reporting, securitization facility utilization tracking, loan-level data tapes, cash sweep validation, asset lifecycle tracking, covenant monitoring, reconciliations, and audit support. Partner with Finance, Data, and Operations teams to validate Databricks workflows and improve reporting processes. The role requires strong spreadsheet modeling, large-data analysis, independent problem-solving, and clear communication.

Leads the TechOps support team and Systems Analysts, overseeing ticket triage, incident resolution, SLAs, KPIs, SaaS vendors, renewals, and escalations. Partners with Product and Engineering to identify systemic issues and implement improvements. Maintains the internal knowledge base, develops team capability, manages cloud-based tools and integrations, and ensures service and compliance standards are maintained within a regulated financial services environment.

Provide phone-based support to electric vehicle leasing customers throughout their driver journey, from vehicle order through return. Manage updates, resolve delivery and manufacturer issues, coordinate contracting and delivery details, and proactively create a high-quality customer experience. The role requires empathy, resilience, attention to detail, effective workload management, and creative problem solving in a fast-paced hybrid environment.

Develop and improve backend pricing, discounting, subscription, payment, and financial reporting systems for a large-scale electric vehicle charging platform. Monitor and debug applications and infrastructure, maintain asynchronous processing systems, support payment issue resolution, and collaborate with cross-functional teams to deliver robust, scalable software.

Build and maintain full-stack products using Python, React, GraphQL, and modern cloud technologies. Develop APIs, integrate internal and third-party services, create performant frontend applications, and deliver robust, scalable software across browsers and devices. Collaborate within cross-functional teams, contribute to design systems and component libraries, own features from inception through delivery, and promote maintainable coding practices. Bonus experience includes TypeScript, Next.js, AWS, infrastructure as code, event-driven systems, and AI tooling.

Integrate third-party systems, internal applications, SharePoint, and Microsoft 365 with Databricks. Build reusable data products, internal applications, and AI-enabled workflows for fund management, asset management, and finance. Establish access, security, cost-management, deployment, and documentation standards while consolidating legacy workflows and partnering with central data platform teams.

Octopus Energy seeks passionate individuals willing to contribute across various domains. Ideal candidates have real experience, leadership ability, and drive for effectiveness without rigid titles or processes.

Manage sales for electric vehicles focusing on salary sacrifice, providing customer support through the sales journey and beyond.