Teams at Numerator

Leads the Chilled & Bakery consumer insights team, managing three employees and strategically important grocery, retail, and FMCG clients. Oversees client relationships, account planning, new business opportunities, commercial performance, presentations, data analysis, thought leadership, service innovation, and data quality. The role requires motivating the team, building senior client networks, presenting consumer and shopper insights, and identifying opportunities to support business growth.

Lead Customer Success strategy across the UK and Ireland, driving customer adoption, retention, renewal readiness, value realization, advocacy, and expansion. Build and develop a high-performing team, establish scalable operating standards, and implement customer health scoring, risk governance, reporting, playbooks, success plans, and Executive Business Reviews. The role requires strategic leadership, commercial judgment, change management, and experience managing customer success or related B2B functions.

Manage the Mondelez client relationship for Numerator’s consumer insights services. Serve as the primary day-to-day contact, handle insight requests and data queries, present findings, support workshops and training, develop account plans, and identify revenue opportunities. The role requires translating complex data into actionable stories, maintaining high servicing standards, and building trusted relationships with Marketing and Insights stakeholders.