Teams at Novisto

Provide technical customer support for an enterprise ESG reporting platform. Responsibilities include managing Freshdesk tickets, troubleshooting and escalating bugs through Jira, supporting ESG questionnaires and carbon accounting, performing data imports and validation, administering accounts and SSO, assisting onboarding and offboarding, creating documentation, testing releases, and improving support operations. The role requires strong Excel and communication skills, SaaS troubleshooting experience, and familiarity with ESG reporting frameworks.

Owns product outcomes across Novisto’s Carbon suite, including carbon accounting, financed emissions, product carbon footprints, and decarbonisation. Responsibilities include prioritizing across multiple product lines, managing build-partner-acquire delivery, ensuring audit-grade regulatory accuracy, leading customer discovery and roadmap discussions, partnering with Engineering and UX/UI, embedding AI capabilities, and using data to guide decisions. The role also influences product practice across the wider organization.

The Business Development Representative will develop sales strategies to generate new business, conduct discovery meetings, and achieve monthly quotas.