Manage a portfolio of SMB customers, drive retention and growth, build success plans, monitor customer health, and partner with teams to improve services.

The VP People & Talent will lead the People function, shape organizational structure for growth, oversee talent strategy, and ensure compliance while building a high-performance culture.

Own and deliver complex integration and platform features end-to-end: design scalable backend systems, contribute full-stack, evolve integrations and internal tooling, improve observability, and collaborate with product, design, and customers.

Design, build, and scale production-grade ML systems for forecasting, labour planning and operational optimisation; own end-to-end deployment, monitoring, and iteration; measure business impact and partner with Product, Engineering, and Commercial teams.

As a Senior Product Engineer, you will engineer the WFM product, enhance features to improve scheduling accuracy and operational efficiency in hospitality.

Lead onboarding for mid-market customers, ensuring successful adoption and project management while improving internal processes and coordination. Develop scalable playbooks and communicate effectively with stakeholders.

Lead onboarding for Enterprise customers, ensuring successful adoption and project delivery while collaborating with various teams to improve processes and outcomes.

Lead the development of Scaled Customer Success strategies for SMB customers, utilizing data to enhance retention, platform adoption, and customer satisfaction.

Client-facing data scientist who leads enterprise deployments of Nory's AI platform: validates models, runs analyses, builds SQL/dbt pipelines, prototypes with Python, drives adoption across multi-site estates, and translates deployment learnings into product and ML improvements to deliver measurable operational and financial outcomes.