Jobs at NewDay

Leads strategic technology supplier relationships, partner governance, commercial outcomes, contract renewals, supplier performance, operational resilience, and technology investment decisions. Builds executive-level partnerships, drives service improvements, manages third-party risk, and collaborates with Procurement, Finance, Risk, and Supplier Management to ensure technology investments deliver measurable business value.

Lead end-to-end product design for digital acquisition journeys, from discovery and research through prototyping, testing, launch, and optimisation. Use customer insights, behavioural data, and research to improve experiences. Collaborate with product, development, analytics, and business stakeholders across brands and partners, while supporting onboarding, acquisition, and strategic growth initiatives.

Leads NewDay’s Technology Operations function, overseeing service delivery, application support, workplace technology, service management, service desks, and major incident response. The role drives resilient, reliable, data-informed technology services, improves operational performance and customer experience, manages strategic partners, and develops high-performing teams. It also requires executive stakeholder engagement and collaboration across Engineering, Architecture, Infrastructure, Security, and Change teams.

Leads strategic aggregator marketing partnerships and owns partner-led customer acquisition strategy. Manages joint roadmaps, budgets, performance targets, funnel optimization, product visibility, commercial agreements, and risk controls. Uses conversion, acquisition cost, and funnel data to improve campaign and partner performance, identify growth opportunities, and inform customer journey enhancements. Collaborates with commercial, product, legal, and compliance teams while monitoring competitive trends and delivering ongoing improvements.

Lead the design and delivery of GenAI solutions, leveraging LLMs and RAG architectures while integrating with enterprise systems. Focus on production-grade implementations and collaboration across teams for digital transformation efforts.

The Senior AI Engineer will design and implement AI systems, focusing on production-grade solutions using LLMs and agentic systems to meet business needs.