Teams at n8n

Lead enterprise customer deployments by identifying automation opportunities, building ROI-based roadmaps, and establishing scalable governance and operating models. Partner with engineers and stakeholders to drive adoption, align technical and business priorities, navigate organizations, and demonstrate measurable outcomes. Feed deployment learnings into internal playbooks and product feedback. The role requires 30–50% travel across Europe and strong English communication.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Lead technical handoffs, manage escalations and incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide workflow improvements, and share customer insights to improve the platform.

Build and operate n8n’s shared company context infrastructure. Responsibilities include designing information architecture, taxonomies, templates, and contributor standards; onboarding teams and training knowledge champions; configuring integrations from Slack, Gong, Drive, and Notion; troubleshooting platform issues; partnering with IT, Security, and Legal on access governance; maintaining knowledge quality and freshness; and providing feedback to the context-platform vendor.