Jobs at Mural

Manage enterprise customer relationships, driving renewals and upsells while aligning MURAL's solutions with client business goals in a strategic manner.

Design and build core backend systems for an agent platform: orchestration, durable execution, memory, tool integration, observability, and evaluation. Create scalable services/APIs, develop retrieval and long-term memory solutions, monitor and improve agent behavior, and help drive technical direction and team growth for AI-driven collaboration features.

The Senior Software Engineer ensures the reliability and performance of the Mural editor, collaborates on technical projects, and designs APIs for real-time collaboration. Responsibilities include product engineering, mentoring, and improving team processes while focusing on performance and developer experience.

Lead technical discovery and solution design for enterprise customers in the DACH region. Act as primary technical authority on complex deals, address security/compliance and integration requirements, deliver demos and documentation, inform product roadmap with regional feedback, mentor SEs, and optimize sales velocity across EMEA.

Lead end-to-end Customer Insights product: define the canonical usage data layer, build customer-facing analytics and audit surfaces, and deliver AI-native insights. Partner with engineering, data, design, Sales, and Customer Success to drive renewal and expansion narratives, ensure enterprise readiness (permissions, compliance), and translate ambiguous business questions into clear product experiences and APIs.