Jobs at Multiverse

Own strategic vendor relationships and procurement for AI, cloud, and developer tooling. Centralise software asset management, run negotiations and renewals, build intake and approval flows, and turn procurement into a commercial lever across engineering, security, legal and finance.

Quality-assure and curate AI-generated, role-specific use cases at scale. Review outputs for accuracy and effectiveness, maintain knowledge bases, triage feedback, and feed insights to improve generation systems and evals. Ensure content stays current and drives measurable workplace impact.

Own end-to-end customer lifecycle for a portfolio of Enterprise accounts: ensure flawless launches, drive measurable ROI via data-backed Executive Business Reviews, create 12-month mutual action plans, identify upsell/expansion opportunities, and align cross-functional teams to remove delivery barriers and improve account health.

The role involves driving new business opportunities with enterprise clients, using a comprehensive sales approach, and collaborating with teams to deliver ROI assessments.

Responsible for executing funding scrutiny and audits, performing quality control checks, managing projects, and providing insights for operational improvements while ensuring compliance with funding regulations.

Own Multiverse's digital presence across social, search and AI-generated information. Build content strategy, lead SEO/AEO and AIO efforts, manage web content, coordinate with Brand and Tech, and present strategic recommendations to senior leaders. Time split: ~60% social, 15% SEO, 25% web.

Lead and scale a Mid-Market Customer Value Partner team: design operating strategy, playbooks, AI-enabled workflows, data-driven diagnostics, and coach a high-performing team to drive retention and growth across high-volume portfolios.

Lead Multiverse's internal narrative: maintain messaging framework, prepare leadership briefings, own All Hands and regular leadership communications, manage Slack/intranet/email channels, translate Data & Insights into repeatable stories, partner with People and Comms, and build measurement to track internal engagement and narrative alignment.

Lead and grow full-stack teams owning Diagnose & Prescribe: build AI-heavy services (RAG, LLM scoring), prescription and eligibility logic, recommendations and onboarding, migrate monolith to services, stay hands-on in design and code, ensure engineering standards, observability, and predictable delivery while partnering with Product, Design, and GTM.

Manage end-to-end employee equity administration and company secretarial compliance across UK and German entities. Maintain Carta and statutory registers, prepare board/shareholder resolutions, file Companies House and HMRC returns, support option exercises and M&A governance, liaise with Finance, People, external advisers and notaries, and run governance processes and minutes for the group.

The Commissions Analyst will calculate and manage commissions for the UK sales team, ensure data integrity, and support auditing processes while improving efficiencies in commission systems.

Lead design and delivery of Multiverse's support function: build the support operating model and Intercom configuration, set metrics and AI resolution roadmap, coach and develop a small team, own cross-functional escalation and insights, and present business cases linking support to retention and revenue protection.

As a Senior Data Scientist, you'll develop predictive models that drive business decisions, work with data engineers on infrastructure, and collaborate with various stakeholders to improve operational effectiveness.

Lead customer success for apprenticeship programs by managing implementation, ensuring launch excellence, translating program data into executive ROI, safeguarding delivery quality, driving retention and renewals, identifying expansion opportunities, and acting as the strategic, cross-functional partner and voice of the customer.

Lead operational planning, resourcing and delivery for the D&I data team. Run team ceremonies, triage inbound requests, maintain tooling, implement process standards, track operational metrics, and directly manage Analytics Engineers and Analytics Developers while coordinating cross-functional stakeholders.

Own end-to-end employee lifecycle and People systems, using AI and automation to improve processes. Manage People Coordinators, run service desk, partner with Finance and Payroll, ensure compliance (including SMCR), optimise HRIS (HiBob/ATS) integrations, manage vendors, and support reward, benefits and People team initiatives to scale operations and employee experience.

Lead the Full DAPs end-assessment submission: audit evidence, coordinate cross-functional contributors, draft the PEE-structured self-assessment, manage project plan and trackers, escalate blockers, and support site-visit preparation.

Own AI enablement for delivery coaches and instructors: horizon-scan AI trends, assess team capabilities, design and prioritize training plans, source expertise, ensure access/licenses, measure impact, and QA enablement delivered by senior coaches.

Own and optimise pod workflows supporting coaches and learners: track learner health metrics, run SQL/Metabase/Tableau analyses, maintain SOPs/Knowledge Base, execute delivery operations (breaks in learning, bookings, coach cover), coordinate kickoffs and allocations, and surface retention insights while automating processes with AI and no-code tools.

Build AI-driven onboarding and personalised learning features, partner with AI engineers to operationalise AI-generated content, scale messaging systems, and ship production-quality code across AWS, React, and TypeScript. Own features end-to-end from discovery to deployment, implement monitoring and instrumentation, mentor engineers, and drive measurable learner outcomes through product-focused engineering.