Teams at Motorola Solutions, Inc.

Troubleshoot and resolve complex hardware and software issues through phone, chat, email, remote sessions, and diagnostic tools. Document customer and technical information in case management systems, manage incoming contacts and existing cases, maintain product expertise, and occasionally provide after-hours or weekend on-call support. The role requires networking knowledge, analytical troubleshooting skills, clear communication, independent work, and the ability to manage critical customer issues and expectations.

Provides presales bid and pricing support for RFQs and tenders. Coordinates bid plans, virtual teams, stakeholder inputs, approvals, reviews, and discount tracking. Analyzes customer requirements, project costs, risks, competition, margins, and winning-price strategies. Develops opportunity financials and P&L analyses, makes pricing recommendations, and presents bid decisions to management while collaborating with sales, engineering, project management, procurement, finance, legal, and product teams.

Develop and maintain backend services for Alta Video’s cloud-based distributed video security platform. Responsibilities include designing and implementing features, managing video cameras, access control systems and sensors, improving system capacity, maintaining CI/CD infrastructure and customer deployments, and delivering secure, high-quality code. The role requires collaboration within an autonomous agile engineering team and may involve cloud products, service-oriented architectures, AI, machine learning and computer vision.