Teams at Motel One

Leads Front of House operations, including guest service, night operations, staffing, scheduling, training, performance management, compliance, financial targets, complaint resolution, and departmental reporting. The role manages and develops the team while ensuring consistent service standards, operational efficiency, guest satisfaction, and coordination with other hotel departments.

Acquire and manage corporate hotel clients through phone sales, negotiations, contract closing, networking, events, and hotel tours. Analyze customer performance, reports, and competitor activity; identify new business opportunities; and build long-term partnerships. Support the hotel’s launch strategy in the London market while contributing creativity, local insight, and cross-department collaboration within a multicultural team.